Contact & Support
If you’ve worked through the Common Issues page and FAQ and still can’t find an answer, here’s how to reach the Atlas team.
For account issues, billing questions, or anything that needs a direct response:
We aim to respond to all emails within one business day.
Bug Reports
Section titled “Bug Reports”For bugs, crashes, or unexpected behavior, please file an issue on GitHub:
github.com/boringbots/atlas-releases/issues
GitHub Issues is the best place for bug reports because it lets us track them, link to fixes, and notify you when they’re resolved. You can also browse existing issues to see if yours has already been reported.
Website
Section titled “Website”The website has the latest release notes, changelog, and plan information.
What to Include When Reporting an Issue
Section titled “What to Include When Reporting an Issue”The more detail you include, the faster we can help. Please try to include:
- Atlas version — shown in Settings > About or in the title bar
- Operating system and version — e.g. Windows 11, macOS 14.3, Ubuntu 24.04
- Steps to reproduce — what you did, step by step, before the problem appeared
- What you expected to happen
- What actually happened — including any error messages shown in the app
- Screenshots or screen recordings — if the issue is visual, a screenshot helps a lot
Feature Requests
Section titled “Feature Requests”Feature requests are also welcome on the GitHub Issues page. Use the Feature Request issue template and describe what you’d like and why it would be useful.
Thank you for using Atlas and for taking the time to report issues — it helps make the app better for everyone.